Handling ticket IDs from external systems

The TicketID is a mandatory field based on configuration coming from an external incident management system.

The format of the ticket ID can be adjusted in VISULOX configuration to meet the requirements of the existing ticket ID of the external management system.

The regular expression can be adjusted for access and spontaneous access:

CODE

visulox config list -name ticket
    ---------------------------------------------------------------
    | changed | parameter                    |      type | value  |
    ---------------------------------------------------------------
    |         | entry.ticketid.access        | OPERATION | ^A-.+$ |
    |         | entry.ticketid.spontanaccess | OPERATION | ^A-.+$ |
    ---------------------------------------------------------------