Command "visulox support" - Creating a VISULOX Support Report
VISULOX Support Report
With the visulox support command an overview of the installed components, the configuration and the logfiles is created as a ZIP archive.This archive is password protected.
If the command is executed with root permissions, the VISULOX PORTAL Service log files will be collected as well.
visulox support
config ...
get cluster using </globalhome/mpro/vsx30/bin/visulox status -verbose -format csv> ...
get license using </globalhome/mpro/vsx30/bin/visulox license> ...
get config using </globalhome/mpro/vsx30/bin/visulox config list -format csv> ...
get archive using </globalhome/mpro/vsx30/bin/visulox archive> ...
dbstat ...
get dbstat using </globalhome/mpro/vsx30/bin/visulox database backup -path /tmp/vlxdb.25780 -stat> ...
dump ...
etc ...
integrity ...
get integrity using </globalhome/mpro/vsx30/bin/visulox integrity -verbose -format csv> ...
logs ...
net ...
get iptable using </sbin/iptables --list> ...
get ifconfig using </sbin/ifconfig> ...
platform ...
get hosts using <cat /etc/hosts> ...
get resolve.conf using <cat /etc/resolv.conf> ...
get platform using <uname -a> ...
get processtable using <ps -aef> ...
get memory using <free> ...
get selinux using <cat /etc/selinux/config> ...
get ntp using <ntpq -p> ...
get date using <date> ...
get df using </bin/df> ...
get mount using </bin/mount> ...
runtime ...
tta ...
get version using </opt/tarantella/bin/tarantella version> ...
get patch using </opt/tarantella/bin/tarantella patch list> ...
get array using </opt/tarantella/bin/tarantella array list> ...
get gateway using </opt/tarantella/bin/tarantella gateway list> ...
get config using </opt/tarantella/bin/tarantella config list> ...
get service using </opt/tarantella/bin/tarantella service list> ...
get tarantella logs ...
get apache logs ...
get tomcat logs ...
userlogs ...
get user logs ...
var ...
Result in /tmp/visulox-support-vMPOL6U3DEVEL.zip
Passcode is HVCyv7M3The result is copied to a password protected ZIP file: /tmp/visulox-support-<host>.zip
The generated archive (and the passcode) is useful to request support from the hotline and should be sent to amitego engineering in case of a support request.
The Support Report passcode is shown at the end of the output and it is also stored in a file: /tmp/.vlx.supportid.
The option "-unprotect" allows to generate an unprotected ZIP archive.
VISULOX Short Support Report
A Short Support Report to send via eMail can be created as well:
visulox support -info
visulox support -info
Get Support Header ...
done
--------------------- snip -----------------
Datum : 2017-08-30 07:18:59
SystemId : Evaluation
Platform : Linux mp-ol6u3-devel 3.8.13-118.4.2.el6uek.x86_64
VISULOX : xdevelopment (development)
Nodes : VISULOX is not running!
Nodes : vMPOL6U3DEVEL
OSGD : 5.30.914 (Patch_53p1, JVM_1.8.0_131, apache-2.2.32_openssl-1.0.2k_jk1.2.42_64, tomcat-7.0.75, Patch_53p1hf1)
ARRAY : mp-ol6u3-devel.tbsol.de
--------------------- snip -----------------To get the complete information, the Short Support Report should be started as root user.
The Short Support Report should be sent to the VISULOX Support Team every time a new Support Request is opened.