How to enable, configure and use cooperations

Overview

A cooperation is useful to work together with the same view on one application. In a cooperation is always the owner of the application and a cooperation partner. A cooperation partner is a participant, who can look at what the owner is doing (observe) or he can use keyboard and mouse as well (interact).

In observe mode the cooperation partner has a special mouse pointer with his name, which is seen by the owner. With this mouse pointer the partner can point on objects inside an application, without disturbing the application owner.

Assistance

An assisting cooperation is started by a supervisor, selecting a running session and using the "Assist" button in the Cockpit. The user is the owner of the application and he is able to control or close the cooperation.

Dual Control

With the Dual Control feature a cooperation can be established based on a real four-eye-principle. The supervisor has to acknowledge the cooperation within a configured period of time. If the supervisor does not acknowledge the cooperation, the cooperation window will be locked for the participant.

With Dual control it is guaranteed, that the supervisor is always in front of the screen.

In Dual Control observe and assist mode it is possible for an additional assisting user to join a Dual Control cooperation in observe mode.